Reference

Your Privacy is Built Into Every Account Action

When you open an account with isoftbet and fund it via DANA, OVO, GoPay or QRIS, your personal and payment data is protected by our privacy framework.

Data collected only for account & payment securityEncrypted storage and access controlsYour right to request, change or delete personal data
Explore the Lobby Read FAQ
isoftbet Your Privacy is Built Into Every Account Action
REACH OUR TEAM

How to Contact Us About Your Privacy

Our privacy and data-handling team responds to requests about your personal information, account access and data deletion through multiple channels.

Email Support Send a privacy request to our dedicated data-handling mailbox.
In-Account Request Log into your isoftbet account, navigate to Settings > Privacy & Data, and submit…
Phone Verification Call our support line during Indonesia business hours (09:00–21:00 WIB, Monday to Sunday) and…
DATA SAFETY INSIDE

How We Secure and Manage Your Information

Security and transparency are built into our account operations. Every time you deposit via DANA, OVO, GoPay or QRIS or withdraw funds to your verified wallet, your transaction data is logged and…

Encryption & Access Control

All personal data is encrypted using AES-256. Only authorized isoftbet staff with verified roles can access your data, and access is logged and monitored for audit purposes.

Payment Data Tokenization

Your DANA, OVO, GoPay and QRIS account details are never stored in plain text. We use tokenized references and one-way encryption so no single system holds your full payment credentials.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser settings without affecting core account functions.

Data Retention Schedule

Active account data is retained for the life of your membership. After closure, we keep records for 2 years to comply with financial and anti-fraud rules, then securely delete them unless local law requires longer retention.

Your Right to Access

You can request a full export of your personal data, account history, game logs and payment records in CSV format. We'll generate and email it to you within 10 business days of verification.

Correction & Deletion

You can update your name, email, phone number and other personal details through account settings. Deletion requests are processed where local law permits; we may retain anonymized data for fraud prevention and compliance.

Privacy Questions Answered

Real visitors ask these questions when they want to understand how their data moves through isoftbet. We've answered them directly so you can make informed choices about your account.

We collect your full name, date of birth, email address, phone number, residential address and government-issued ID number for identity verification. During your first deposit via DANA, OVO, GoPay or QRIS, we also collect your wallet account identifier and transaction history reference. We use this to prevent account fraud and match your identity to your payment method.

We retain your account record and payment history for 2 years after closure to comply with anti-money-laundering rules and fraud prevention. After that, we securely delete personally identifiable details unless local law requires us to keep them longer. Game history may be anonymized and kept for statistical purposes.

Yes. Log into your account, go to Settings > Privacy & Data > Download My Data, and request an export in CSV format. We'll verify your identity and email you a complete file including your profile, game logs, deposit and withdrawal records, and communication history within 10 business days.

We do not sell your personal data to advertisers or marketing firms. We may share anonymized, aggregated data with payment processors and fraud-detection partners to keep your account and deposits secure. We also comply with local law enforcement requests where local law permits. All third-party partners sign strict data-protection agreements.

Cookies are small files stored on your device that let us keep you logged in and remember your game preferences. We use session cookies (which expire when you close the browser) and persistent analytics cookies (which help us understand lobby flow). You can disable cookies in your browser settings, but some account features may not work properly if you do.

Your payment details are encrypted immediately and stored as a tokenized reference, never as plain text. Only our verified payment processors can decrypt and use this token during your transaction. All data travels over SSL-encrypted connections, and your wallet account details are never logged in plain form on our servers.

Contact our support team immediately via phone (09:00–21:00 WIB, Monday to Sunday), in-account messaging, or email. We'll lock your account, reset your password, and review your recent login and payment activity. If unauthorized withdrawals occurred, our fraud team will open an investigation and document the incident for your protection.

Related Pages

isoftbet Indonesia isoftbet Casino isoftbet Login FAQ About Us