Frequently Asked Questions About isoftbet Legal Policy
Go to the login page, click 'Forgot Password', and enter your registered email. We send a reset link within minutes. Click it, set a new password, and you are back in the lobby. If you do not see the email, check your spam folder or contact our support team.
Yes. Open a data access request through our support chat or email. We compile your account history, transaction log, identity documents on file, and payment methods, then send it to your registered email within five working days.
We retain transaction records and account history for the period required by local law and our payment partners. After that time, records are archived securely and not accessible through your account. Historical records older than three years can be requested through our legal support team.
Contact our support team with your transaction ID and reason for dispute. We investigate within three working days, review payment logs with DANA, OVO, GoPay, QRIS or your bank, and respond with findings. If the payment was blocked, we return funds to your account or original payment method.
You can close your account from settings at any time. Closure is processed within one working day. We retain transaction records as required by local law, but personal details like your phone number and address can be deleted upon request after account closure.
Our payment team monitors all deposits and withdrawals through DANA, OVO, GoPay, QRIS and bank transfers for unusual patterns. If we spot suspicious activity, we flag your transaction, contact you immediately, and ask you to verify your identity before funds clear or withdraw.
Our complete legal policies are available in the account settings under 'Terms and Conditions' and 'Privacy Policy'. You can also request the full policy document via email. We update policies when local law changes and notify you via email before the changes take effect.
